Merchandising - Promotional Text
The Direct Connect (DC) service offering was designed to target in-warranty customers who desire expedited setup/issue resolution while taking a more hands off apprach to their tech support call. When an in-warranty customer calls tech support, and does not want to, or has difficulty in doing the actions requested by the service agent, the Linksys Direct Connect (DC) offerring will be made available at a nominal charge to help them and to improve their overall Linksys service experience. The charge for this service is $9.99 and comes with a money-back gurantee. At the end of the call, if the service agent was unable to get the customer's issue resolve, a full refund of the DC service will be made.

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