This version of the Support Protection Plan (SPP) support offering will be sold through the Cisco Connect Setup/Installation Software provided with the latest routers.
SPP was designed to target customers who are within the Complimentary Assisted Support (CAS) period and want to extend the Support of their Linksys device. This mirrors the service portion of their hardware warranty (1 year).
This support offering along with providing Complimentary Assisted Support for the full 365 days, it will also provide additional benefits including Telephone Technical Support and Remote Access (Direct Connect) for no additional charge.
This is an exceptional value to the customers, as for less then $20 (or the cost of two Direct Connect Sessions), the customer has the peace of mind to know that they are covered with Complimentary Telephone Technical Support, as well as Remote Access for the full year of their hardware's 1 year limited warranty.
Customer's must purchase this while they are within their product's 90 Day Complimentary Assisted Support time period.