We do our best to accurately estimate when items will ship from our facilities and when they will be delivered to their destination. Estimated shipping timeframes and shipping days are based on several factors, including your destination address, how quickly we can package the items for shipment and what type of shipping method you have selected.
We always make every effort to ship product the same day that it is ordered. Each order must go through a credit approval process and then be sent to the warehouse where it will be shipping from. Each warehouse has cutoff times that vary by location. Orders that arrive at the shipping warehouse past the cutoff time will typically ship the next business day. A more detailed explanation is provided below.
To provide you with the widest selection of products as well as the highest level of service, your items may ship from multiple locations.
For some items 'Overnight' and '2nd Day' shipping is available. Because not all of the items listed on our site are available immediately, selecting one of these options does not necessarily mean your order will arrive in one or two days. Please be aware that there is no weekend pickup or delivery for One-Day or Two-Day Shipping. Also, when you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
Your order will arrive based on the shipping timeframe quoted on the site + the actual delivery timeframe for each item. If multiple items are ordered, they may ship from different locations or may be expedited when ordered, so items may arrive at different times.
Currently we only support delivery of hardware items within the United States.
While we make every attempt to fill all orders placed, an order may be delayed or back-ordered. If a delay or back-order occurs you will receive notification via e-mail. If you do not wish to wait due to the delay or back-order, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the items, you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the order date, delay notice or back-order notification (whichever is greater), a cancellation will be processed automatically and you will receive a prompt refund for any unshipped portion of your order, if you had been charged. Please allow up to two billing cycles for the refund credit to appear on your credit card statement.
*Availability information is approximate and may be based on information provided to us by various manufacturers and suppliers.