This offering provides in home troubleshooting by a professional technician of an existing and previously functioning broadband account OR connecting up to two devices (wired or wireless) to an existing, functioning network at a convenient pre-arranged appointment. This may include obtaining the necessary Internet Service Provider (ISP) settings from you, and/or confirming your system and ISP passwords.
The Professional Technician will:
Do one of the following two options:
Provide a checklist-driven basic review of completed work.
Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer's location between 1-1.5 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary. Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.
An adult over the age of 18 must be present during the entire time the technician is onsite.